Refund & Return Policy

Last Updated: June 2026

At JoyNook, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we are here to help.

Returns

We accept return requests within 3 days of delivery if:

• The product received is damaged.

• The product received is defective.

• The wrong item was delivered.

To initiate a return, please contact us within 3 days of receiving your order and provide:

• Order Number

• Photos or videos of the product

• A brief description of the issue

Non-Returnable Items

We do not accept returns for:

• Change of mind after delivery

• Products damaged due to misuse

• Products returned without original packaging

• Minor color or appearance variations caused by photography or screen settings

Refunds

Once your return request is approved and the product is received and inspected, your refund will be processed.

Refunds will be issued:

• To the original payment method for prepaid orders

• Via bank transfer or another suitable method for eligible cases

Refund processing may take 5–7 business days after approval.

Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been shipped, cancellation requests may not be accepted.

Contact Us

For return, replacement, or refund requests, please contact us:

Email: pihuenterprises1604@gmail.com

Our team will respond as quickly as possible and assist you with the process.

Thank you for shopping with JoyNook.

Small Gifts. Big Smiles.